Customer Help
Our happiness team is always here to assist.
Common purchase queries answered
Orders and Shipping
Your order will be sent via courier or royal mail depending on the value, can will take 3-5 days
You can contact us using our contact page, as long as your item has not been sent we will change your shipping details
A tracking number can be sent on request
We use a third party to process your payment, we do not see your card details, or store these
Our prices include VAT, you will be provided a VAT invoice with your order
We currently only provide a UK service
If you need to swap an item
Returns and Exchanges
We provide a 1 year warranty on parts, this includes defects only
Please contact us to arrange a return
Please contact us with more information
Mobile Basics
155 Wincheap, Canterbury, Kent, CT1 3SE
Please email sales@mobilebasics.co.uk
Tel: 01227 479646